# Troubleshooting

In this tab you get some controls that are useful to resolve some problems that could occur with your players.

![](https://1755730677-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MYzHH-6laXHQorG99mv%2F-M_Wpeo41pAgTDuWZa9_%2F-M_Wprn0Cm-TjO_THpQs%2Fimage.png?alt=media\&token=f45f2fc0-7127-4db8-9464-edbea7cb02e2)

#### Refresh Player

This command will perform a refresh of the player so that it reloads the content and restarts playing it.

#### Clear Cache

This command clears the players internal cache so that it will need to reload the content again.

#### Restart App

This command completely closes the player app (only available in some devices), and starts it again.

#### Reboot device

Reboots the device completely by shutting it down and starting it again (only available on some devices).

#### Look for Updates

Checks if new versions of the player are available and updates the player with the latest version if so.

#### Report Player

Sends a error report to the Castmill team so that we can look into any issue or problem the player may be having and give you assistance.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.castmill.com/players/managing-players/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.