Troubleshooting

In this tab you get some controls that are useful to resolve some problems that could occur with your players.

Refresh Player

This command will perform a refresh of the player so that it reloads the content and restarts playing it.

Clear Cache

This command clears the players internal cache so that it will need to reload the content again.

Restart App

This command completely closes the player app (only available in some devices), and starts it again.

Reboot device

Reboots the device completely by shutting it down and starting it again (only available on some devices).

Look for Updates

Checks if new versions of the player are available and updates the player with the latest version if so.

Report Player

Sends a error report to the Castmill team so that we can look into any issue or problem the player may be having and give you assistance.